Terms & Conditions

Booking conditions:

• We will confirm all bookings by email or post.Full payment is required at the time of booking. Cancellations are not refundable. Reservations may be transferred to another date if 2 full days notice is given. Luv-a-Duck reserves the right to alter or cancel a class, in which case you will be notified in advance.

Privacy Policy:

Luv-a-Duck is strongly committed to protecting your right to privacy. Accordingly, Luv-a-Duck is committed to full compliance with its obligations under the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth) (Act). In particular, Luv-a-Duck will comply with the National Privacy Principles contained in the Act. This Privacy Policy explains some of these Principles and how they may apply to you.

Collection:Information Provided by You Information Provided by Third Parties Information Provided by “Cookies” TechnologySensitive InformationUse and Disclosure of Personal InformationPayment and Credit Card InformationSecurityAnonymityContractorsAccess and CorrectionComplaintsRefund & Exchange PolicyUpdating Our Privacy StatementContacting Luv-a-Duck

Collection:In the course of providing duck products, Luv-a-Duck collects personal information in a variety of ways. (Personal information means information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.)

For example, Luv-a-Duck collects information when you:

• ask to be placed on one of our mailing lists;
• apply for a job with Luv-a-Duck;
• make an enquiry about Luv-a-Duck’s services;
• visit Luv-a-Duck’s website;
• become a client or debtor of the company;
• supply goods or services to Luv-a-Duck.

Luv-a-Duck’s Sales division also collects personal information about potential clients or suppliers through its telemarketing operation.

Information Provided by You

You provide most of the personal information directly to Luv-a-Duck and for a specific purpose.

For instance, when you request to be placed on a mailing list or make an enquiry about our products, we collect your contact details so that we can provide you with the information you need.

When you apply for a job with us, we collect information about your qualifications and we may ask you to undertake certain tests as part of our recruitment process.

Similarly, if you are a client of Luv-a-Duck, we collect personal and financial information so that we can collect payment from you for our products.

Information Provided by Third Parties

We sometimes collect personal information from third parties about potential clients or suppliers. This information may be used to ask you if you wish to be placed on one of our mailing lists, or to send you other promotional material.

If you are a client of Luv-a-Duck, you may be the subject of a credit check conducted by a credit agency to protect our ability to recover our bills.

Information Provided by “Cookies” Technology

When you visit Luv-a-Duck’s web-site, “cookies” technology allows us to identify your movements around our site. This information provides us with constructive feedback about our site so that we can identify the most effective areas and improve the less popular ones.

Cookies cannot determine the identity of individual users. It is a feature of your internet browser which you can disable at any time.

Sensitive Information

Luv-a-Duck will not collect sensitive information such as your race, religion, beliefs or sexual preference, except where you have consented or as permitted under the Act.

Use and Disclosure of Personal Information

Luv-a-Duck Pty Ltd will only use or disclose personal information for the purpose for which it was collected or in accordance with the Act (for example, where you have consented, or where you would reasonably expect this to occur.)

For example, if you are a client from whom we collect financial information and contact details, we may use this information to conduct a credit check. Similarly, we may refer information you provide when inquiring about job vacancies to a recruitment agency we use for recruitment purposes.

Depending on the reason for which personal information was provided, some information collected by one division of the company may not be disclosed to other parts of the company.

Payment and Credit Card Information

Ordering our products online is designed to be as simple as possible while providing for the security and privacy of your details.

Credit card details submitted via the internet will not be stored by Luv-a-Duck. When you place an order our website encrypts and securely passes all order information to our back-office system for processing. All credit card information provided to us will be used for the payment, verification and processing of the account or transaction and then deleted. Credit card details will not be retained for future transactions.

If you do not wish to place your order online, you have the option of phoning, or emailing your order to:

Customer Services Representative Toll free number: 1300 649 000Email: sales@luvaduck.com

Security

Luv-a-Duck will endeavour to maintain a secure system for storing personal information. Technological and operational policies and procedures are in place to protect personal information from misuse and loss and from unauthorised modification or disclosure, including industry standard high-grade encryption (AES-256 256 bit) offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and our web servers are private and secure. Luv-a-Duck will dispose of personal information where it is no longer necessary to fulfil the purposes for which the information was collected or as required by law.

Anonymity

Where lawful and practicable, Luv-a-Duck will give you the option of not identifying yourself when supplying information or entering into transactions with the company.

Contractors

Luv-a-Duck may contract out particular services from time to time. Typically, contractors would include recruitment contractors and debt collection agencies. It is Luv-a-Duck’s intention to require contractors to comply with the Act in all respects.

Access and Correction

Subject to some exceptions that are set out in the National Privacy Principles, you may access any personal information Luv-a-Duck holds about you. To do so, please contact us and we will respond to your request within 45 days. A handling fee may be payable so that we can obtain the information you require.

If you believe that your personal information is inaccurate, incomplete or out of date, you may write to Luv-a-Duck and request it to correct the information. Your request will be dealt with in accordance with the Act. If your request is refused, you may ask Luv-a-Duck to associate your request with the information.

Complaints

If you feel aggrieved by Luv-a-Duck’s handling of your personal information, you may make a complaint to the Officer responsible for Privacy, Antoinette Avery (telephone: 613 8645 1223). Your complaint will be investigated as soon as possible (but no later than 5 business days) and you will be provided with a written response. Alternatively, you may make a complaint to the Privacy Commissioner (although the Commissioner may decline to hear the complaint if you have not first made a complaint to Luv-a-Duck).

Refund & Exchange Policy

We want you to be totally happy with any purchases from Luv-A-Duck and will do what-ever we can to ensure that you remain a satisfied customer of ours.

Refunds or exchanges will be provided if the product supplied is wrongly described, different from a sample shown, is a defective product or unfit for purpose. . For items that cannot be replaced, a full refund will be offered. Luv-a-Duck will pay all freight charges for exchanges.

Where a refund is requested and approved, we will credit your original method of payment with the price of the returned goods.

We will also need a copy of your receipt, as proof of purchase.

Due to the perishable nature of the product, the defect must be notified to our Customer Service Representative on our toll-free number: 1300 649 0000 within 24 hours of receipt by the purchaser.

Updating Our Privacy Statement

As our company grows and changes, we may revise our Privacy Policy. We will keep you updated on these changes by posting new versions of our policy on our web site.

By providing your personal information to us or by using our web site, you are indicating your acceptance of Luv-a-Duck’s current policy.

Contacting Luv-a-Duck

For further information about this Privacy Policy, please contact our Officer responsible for privacy, Antoinette Avery (telephone: 613 8645 1223).